Privacy Policy

Introduction

SentiensAI (“we”, “us”, or “our”) provides an enterprise AI agents and automation platform. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit https://sentiensai.com, create an account, or use our services.

We are committed to handling information responsibly and in line with applicable data protection laws, including the principles of the General Data Protection Regulation (GDPR). By using our services, you agree to the practices described in this policy.

Information We Collect

We collect the following categories of information to operate and improve our services:

Personal Information

Name, email address, and contact details you provide when you sign up, request a demo, or communicate with us.

Account Information

Login credentials, role, preferences, and settings associated with your account.

Business Information

Company name, team details, billing information, and other details relevant to providing services to your organization.

Technical Information

IP address, browser type, device identifiers, operating system, and similar diagnostic data.

Usage Data

Information about how you interact with the platform, such as features used, actions taken, and performance metrics.

How We Use Information

We use the information we collect for the following purposes:

• Service Delivery — to provide, operate, and maintain the platform.
• Account Management — to create and manage your account and access.
• AI Platform Functionality — to enable AI agents, automation, and related features you request.
• Customer Support — to respond to enquiries and provide assistance.
• Security — to detect, prevent, and address fraud, abuse, and security issues.
• Product Improvements — to understand usage and improve our services.
• Communications — to send service updates, important notices, and, where permitted, relevant information.

AI Services and User Content

Our platform allows you to submit prompts, documents, data, and other content (“User Content”) to enable AI functionality.

• User Content may be processed to provide the AI functionality you request.
• You remain responsible for the content you submit and for ensuring you have the necessary rights to submit it.
• We apply appropriate safeguards to protect User Content while it is processed by the platform.

Cookies and Tracking

We use cookies and similar technologies to operate the website, remember preferences, and understand usage. For full details, please see our Cookie Policy.

Information Sharing

We share information only in limited circumstances:

• Service Providers — trusted vendors who help us operate the platform (e.g., hosting, analytics, payments), under appropriate confidentiality and data-protection obligations.
• Legal Compliance — where required to comply with applicable law, regulation, or valid legal process.
• Business Protection — to protect the rights, safety, and security of SentiensAI, our users, and the public.

Data Security

We use enterprise-grade safeguards — including encryption in transit and at rest, access controls, and monitoring — to protect information. No method of transmission or storage is completely secure, but we work continuously to protect your data.

Data Retention

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

User Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access — request a copy of the information we hold about you.
• Correction — request that inaccurate information be corrected.
• Deletion — request that your information be deleted.
• Data Requests — request portability or restriction of processing where applicable.

To exercise these rights, contact us at info@sentiensai.com. We will respond within a reasonable timeframe.

Third-Party Services

Our platform may integrate with or link to third-party services. We are not responsible for the privacy practices of those services, and we encourage you to review their privacy policies.

Children’s Privacy

Our services are intended for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us and we will take appropriate steps.

International Data Processing

We serve customers globally, and information may be processed in countries other than your own. Where information is transferred internationally, we take steps to ensure it is protected in line with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the services constitutes acceptance of the updated policy.